Returns and Refund Policy

Last updated: May 2026

Thank you for shopping with Cablz Europe. We want you to be happy with your purchase. If something is not right, here is everything you need to know.

Your Right to Cancel

As a consumer in the European Union or United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

 To cancel, simply contact us within those 14 days:

Email: info@cablz-europe.com

Once you have notified us, you must return the goods to us within a further 14 days. Goods must be returned in their original condition and packaging.

You are responsible for the cost of return shipping unless the goods are faulty or we sent the wrong item.

We will issue your refund within 14 days of receiving the returned goods, using the same payment method you used to pay. You will not incur any fees for this refund.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible at info@cablz-europe.com. We may ask for a photo of the issue.

Where a return is due to our error or a product fault, we will cover the cost of return shipping and issue a full refund or replacement.

How to Return Goods

Please contact us before sending anything back so we can confirm the return and provide the correct return address.

We recommend using a tracked and insured postal service when returning goods. We cannot be responsible for items lost or damaged in return transit.

Return address:

Cablz Europe, Rua Maria Campina, Quinta do Feliz Lote 9-2 Dto, 8135-139 Almancil, Portugal

Your Legal Rights

Nothing in this policy affects your statutory rights as a consumer under EU or UK law, including your 2-year legal guarantee on goods.

Contact Us

If you have any questions about returns or refunds, please get in touch:

 Email: info@cablz-europe.com

Phone: +351 912 540 692